Q. How do I contact RockinConcerts.com ?

A. We take great pride in offering the best and most personalized service on the internet! Please do not hesitate to contact us at rockindvd@gmail.com

Q. Do you ship Internationally ?

A. Yes, RockinConcerts.com will ship anywhere in the world (from the exception of Brazil and Indonesia). Shipping per item is $4.99 (USA & Canada) and $5.99 (International). We ship standard air mail.

Q. What payment method do you accept?

A. We accept Credit Cards, Checks, Money Orders, Cash and Western Union.

Q. What means NTSC and PAL Format for the DVD items?

A. NTSC and PAL are 2 different types of video formats. NTSC are playable in almost any American DVD players and PAL are playable in Europe DVD players. But that doesn't mean that if you live in America that you wont be able to play PAL DVDs. Some DVD players can play both kinds of DVD formats. Please make sure your DVD player is capable of playing the DVD format of the DVD you'll buy.

Q. What do I get when I buy a CD or DVD item ?

A. Each CD/DVD item has their own specific color artwork in a CD/DVD case. We use top quality color laser printing for nice glossy artwork look. The CD/DVD case is also protected by a plastic bag to avoid any scratches.

Q. What is the shipping time frame?

A. We process and ship all orders within 2 business days after payment is received. Depending on where you live, it can take 5 to 7 business days for North America and 6 to 8 business days for International destinations. We ship the items in heavy duty boxes, no broken cases during shipping.

Q. How long before I receive my Mp3 order?

A. We will send your Mp3 link via email within 24 hours after payment is received.

Q. What is an Audience sourced CD recording?

A. It is an amateur recording (Fan-produced). Audience CDs are taped by fans in the crowd.

Q. What is a Soundboard sourced CD recording?

A. It is a professional recording (from the mixing desk). Soundboard CDs are mostly the best quality.

Q. What is an Audience sourced DVD?

A. It is an amateur recording (Fan-produced). Audience DVDs are shot by fans in the crowd.

Q. What is a Proshot sourced DVD?

A. It is a professional recording (Multi-Camera). Proshot DVDs are mostly the best quality.

Q. What is the return policy ?

A. If you have a problem with your item, please contact us at rockindvd@gmail.com. All items that are defective must be shipped back to us and then a replacement is shipped. The items returned to us must be in original condition with no visible damage or marks. We take great care to ensure that the items play before shipment.

Q. I can't play the DVD I purchased. What can I do to solve the problem ?

A.

First, we need to make sure it's a bad disc and not a "format" problem. Please try the disc in your computer to see if it plays at all, if it does not, then it is a disc problem and I will send another corrected copy right away.

If the disc plays in the computer, it just means you ordered the wrong DVD format. There are 2 different "formats" for DVDs. They are PAL format and NTSC format (please note you can always find that information in the item Description under "format"). PAL format is usually intended for European DVD players and NTSC for American DVD players. There are some DVD players on the market that are capable of playing both formats. If you do not have a DVD player capable of doing so, then I will need to make a DVD conversion (from PAL to NTSC or NTSC to PAL) in order for you to be able to play it in your DVD player.